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Cancellation & Refund Policy

Transparent procedures on CSR project fund management, MoUs, and accidental electronic transfers.

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Focused on CSR & Grassroots Community Funding

MVKS does not collect individual retail donations. All funding operates through institutional Corporate Social Responsibility (CSR) partnerships and community development agreements. Funds are deployed directly to on-the-ground interventions.

01

Nature of CSR Project Contributions

MVKS operates exclusively through structured Corporate Social Responsibility (CSR) partnerships and institutional project grants. Once funds are formally committed and deployed to active grassroots community development initiatives (such as tribal welfare, student nutrition, and health outreach), project allocations cannot be cancelled or retracted as they are directly utilized for community beneficiaries.
02

Accidental or Duplicate Bank Transfers

If a partner or institution experiences a technical banking error resulting in an accidental duplicate NEFT/RTGS transfer or excess remittance, MVKS provides a prompt refund process for the excess amount.
03

How to Claim a Refund for Duplicate Transfers

To claim a refund for an erroneous or duplicate electronic transfer:
  • Notify Us: Send an email to [email protected] within 7 to 10 business days from the transaction date.
  • Provide Details: Attach the bank transaction receipt, UTR reference number, transfer date, and remitting bank account details.
  • Processing Window: Once verified by our finance desk, the verified excess amount will be refunded within 15 to 30 calendar days.
04

Refund Method & Compliance

All approved refunds will be remitted strictly via account-payee electronic transfer (NEFT / RTGS) directly to the original remitting corporate bank account. In accordance with Indian non-profit and financial regulations, no cash refunds or third-party bank transfers are permitted.
05

Project Milestones & Unutilized Funds

In the rare event that an approved CSR project milestone cannot be completed due to regulatory restrictions or field contingencies, unutilized funds will be handled strictly according to the signed CSR Agreement / MoU and applicable Ministry of Corporate Affairs (MCA) guidelines (such as re-allocating to an aligned project milestone or returning unspent balances).
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No Retail Gateway Transactions

Because MVKS does not run public online donation gateways, retail crowdfunding, or auto-debit subscriptions, there are no retail card processing fees, automatic subscription renewals, or consumer payment gateway cancellations involved.

Finance & Accounts Desk

For transfer verifications, bank UTR confirmations, or CSR financial queries, please reach our accounts desk directly:

Office: Poonamallee, Chennai - 600 056, Tamil Nadu, India